Frequently Asked Questions

Your Questions, ANswered.

Have questions about patient advocacy, healthcare navigation, or our services? Find answers to some of the questions we hear most often.

What is a patient advocate?

A patient advocate helps individuals and families navigate healthcare, communicate their needs, understand healthcare processes, and stay organized.

What is healthcare navigation?

Healthcare navigation involves helping patients understand how to access and move through the healthcare system.

Do you provide medical advice?

Our services focus on advocacy, education, organization, and healthcare navigation. We do not diagnose medical conditions, prescribe medications, or replace the advice of licensed healthcare professionals.

Can you come with me to appointments?

This is absolutely a service that is offered. I am able to attend appointments virtually or in-person within a 90-mile radius to the greater Grand Rapids, MI area based on availability. Mileage rates do apply to in-person appointments.

Can you speak with my healthcare providers?

Yes! Your healthcare provider will require you to list Patient Compass, LLC on a Release of Information (ROI) form in order for me to speak with your healthcare provider directly.

Do you work with insurance companies?

I do work directly with insurance companies. You will likely need to give written or verbal consent to your insurance carrier to work with me directly before I can proceed with any level of navigation in your case. I do not bill insurance for services that I render.

Do you offer virtual services?

Virtual consultations, support, and appointments are available.

How much does advocacy support cost?

Every case is so incredibly unique, so it is difficult for me to give a straight answer without knowing more about what needs you may have. Please schedule a free consultation with me and I will be more than happy to give you a quote for multiple different options that may meet your needs.

I have hourly rates starting at $150/hr or options for monthly retainers for a more comprehensive case management experience